Skills & Competencies for Telecommunications Analyst I

Telecommunications Analyst I job profile

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JOB SUMMARY for Telecommunications Analyst I

Monitors an organization's telecommunications network.

JOB RESPONSIBILITIES for Telecommunications Analyst I

Tests and reviews an organization's telecommunications system to ensure dependable operation. Records and analyzes key performance metrics to monitor network conditions. Drafts and submits reports to assist with the development of telecommunications systems. Identifies network bottlenecks and recommends strategic improvements. Provides training and support on telecommunication functionality to customers.

Telecommunications Analyst I SALARY RANGE

BASE 50%
$68,930
TOTAL 50%
$69,987
Job Level
P01
Job Code
IT10000077
Education/Degree
Bachelor's Degree
Reports To
Manager

Telecommunications Analyst I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Analyst I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Telecommunications Analyst I

1 Job Family Competencies – Customer Support
Proficiency Level -1
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Lists customer service tools used to track customer interactions and improve service delivery.
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Level 2 Behaviors
(Light Experience)
Supports the planning and execution of customer service tactics to improve service quality.
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Level 3 Behaviors
(Moderate Experience)
Uses metrics in analyzing areas of opportunities for customer service.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on effective techniques in customer service to retain customers and increase value.
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Level 5 Behaviors
(Mastery)
Leads customer support operations to monitor and determine growth opportunities for customer satisfaction.
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2 Job Family Competencies – Information Security
Proficiency Level -1
Skill definition-Ability to apply information security procedures for preventing unauthorized access, use, disclosure, disruption, modification, inspection, recording, or destruction of confidential, private, and sensitive information.
Level 1 Behaviors
(General Familiarity)
Explains the importance of confidentiality and security of sensitive and critical data.
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Level 2 Behaviors
(Light Experience)
Compiles information and security incident reports based on intrusions, events, and incidents that are detected.
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Level 3 Behaviors
(Moderate Experience)
Maintains IT best practices to enhance information security across all systems.
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Level 4 Behaviors
(Extensive Experience)
Ensures the execution of information security directives and activities to support goals.
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Level 5 Behaviors
(Mastery)
Creates a culture of continual improvement on information security.
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3 Telecommunications Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Analyst I
Proficiency Level - 4
5 Competency for - Telecommunications Analyst I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Telecommunications Analyst I

1 Core Competencies – Analytical Thinking
Proficiency Level -2
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Describes the importance of analytical thinking in the workplace.
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Level 2 Behaviors
(Light Experience)
Asks the right questions to ensure clarity on business goals and requirements.
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Level 3 Behaviors
(Moderate Experience)
Decomposes complex issues into several parts and solves them individually.
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Level 4 Behaviors
(Extensive Experience)
Determines and prioritizes the sequence of steps for a specific situation.
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Level 5 Behaviors
(Mastery)
Evaluates potential risks using extensive industry knowledge when considering new opportunities.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Telecommunications Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Analyst I
Proficiency Level - 4
5 Competency for - Telecommunications Analyst I
Proficiency Level - 5

Summary of Telecommunications Analyst I skills and competencies

There are 0 hard skills for Telecommunications Analyst I.
8 general skills for Telecommunications Analyst I, Customer Support, Information Security, Local Area Networks, etc.
6 soft skills for Telecommunications Analyst I, Analytical Thinking, Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Analyst I, he or she needs to be proficient in Analytical Thinking, be proficient in Attention to Detail, and be proficient in Time Management.

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